👋 Hi, I’ m

Srishti

I'm a Customer Service Professional

Experienced in client handling, CRM tools, incident reporting, and service optimization, ensuring customer satisfaction daily.

About me

My name is Srishti

I Am A Customer SERVICE PROFESSIONAL

Skilled in customer service, security ops, CRM tools & issue resolution with a focus on safety, service & operational flow.

9+
Projects
Completed.
15+
Satisfied
Clients.
Experience
  • June 2024 – Present
    Security Professional

    Handled biometric access, incident management, and visitor coordination across multiple commercial sites.

  • December 2022 – May 2024
    Customer Service Representative

    Managed POS orders, resolved customer issues, and ensured food safety compliance using digital tools.

  • October 2021 – October 2022
    Email Quality Assurance

    Audited email campaigns for design, accessibility, and performance metrics using Salesforce & testing tools.

Skill
Customer Relationship Management (CRM)
92%
Incident Management & Security Protocols
72%
Email Campaign Optimization
86%
Communication & Cross-Functional Collaboration
88%
Project Management & Agile Methodologies
88%

My Skills

Data Analytics & Performance Tracking

Proficient in using data analytics tools to track performance metrics, optimize workflows, and improve operational efficiency.

Workflow Optimization & Task Management

Expertise in using tools like Gantt charts, Kanban boards, and digital task management platforms to streamline team productivity.

Regulatory Compliance & Documentation

Skilled in ensuring compliance with safety, quality, and accessibility standards through detailed documentation and audits.

Portfolio

Resolved Escalated Complaint with 5-Star Feedback

Calmed an angry customer, arranged same-day resolution, and earned repeat loyalty.

Email Templates That Cut Response Time by 50%

Created 12 customer support templates adopted company-wide for faster replies.

Managed Holiday Rush Without Incidents

Coordinated team efforts to serve 500+ customers/day with zero complaints.

Testimonials

Customers and interested parties engaged.

Srishti improved security systems and boosted efficiency across multiple locations. A valuable team member!

Customers and interested parties engaged.

Her work streamlined customer inquiries and improved satisfaction significantly.

Customers and interested parties engaged.

"Srishti optimized email campaigns, boosting performance and conversion rates."

Customers and interested parties engaged.

"She enhanced emergency response and security protocols, improving operational flow."

Let's Connect

  • thakursrish27@gmail.com

  • Toronto, Ontario, Canada

  • +1 (647)-917-4747

Always happy to connect

Whether it’s about work, ideas, or just a good conversation.